Discrimination is Against the Law
Crouse Medical Practice, PLLC (CMP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sexual orientation, gender identity, or sex. CMP does not exclude people or treat them differently because of race, color, national origin, age, disability, sexual orientation, gender identity, or sex. CMP values the diversity and inclusion of our patients, their guests, employees, physicians, volunteers, students and others.
Crouse Medical Practice:
- Provides free communication aids and services to people with disabilities to support effective communication with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please contact the operator at the location you visit. For a complete list of phone numbers by location, please view our Locations page
If you believe that CMP has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sexual orientation, gender identity or sex, you can file a grievance with:
Executive Director
Crouse Medical Practice, PLLC
739 Irving Avenue, Syracuse, NY 13210
Phone: (315) 470-7825
Fax: (315) 701-2520
You can file a grievance in person, over the phone, by mail, fax or through the Crouse Medical Practice contact page here. If you need help filing a grievance, the Executive Assistant is available to help you, and can be reached at (315) 470-7825.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-868-1019, 800-537-7697 (TDD)
Complaint forms are available online here.
