Patient Portal: Frequently Asked Questions

NEVER USE THE PORTAL FOR MEDICAL EMERGENCIES.
RESPONSE IN THE PORTAL CAN BE UP TO 4 BUSINESS DAYS

What is a Patient Portal?
A patient portal is a secure online website that gives you convenient 24 hour access to your personal health information and medical records, called an Electronic Health Record or EHR, from anywhere there is internet connectivity.

Why is Using a Patient Portal Important?
Accessing your personal medical records through a patient portal can help you be actively involved in your health care. Accessing your family members' health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with your doctor and sometimes save a trip to the doctor's office.

Who Do I Contact with Questions about the Patient Portal?

If you have questions about using Crouse Medical Practice's Patient Portal, we are here to help! Please find your Office Location below to locate the correct Administrator to assist you.

Brittonfield Location

For Chartmaker Portal conversion/questions, please e-mail: convertmyportal@crousemed.com

Carol Storrie. Email: carolstorrie@crousemed.com

Manlius Location

Megan Shanahan. Email: meganshanahan@crousemed.com

Noonan & Tripodi Location

Cyndi Dunn. Email: cyndidunn@crousemed.com

Syracuse Locations

Lori Gustafson. Email:  lorigustafson@crousemed.com

What Can I Do With a Patient Portal?
The features of patient portals vary, but typically you can securely view and print portions of your medical record, including recent doctor visits, discharge summaries, medications, immunizations, allergies, and most lab results anytime and from anywhere you have internet accessibility.

Patient Portal Features May Include:

  • Exchanging secure email with your health care team
  • Requesting prescription refills
  • Scheduling non-urgent appointments
  • Checking your benefits and coverage
  • Updating your contact information
  • A patient portal may also allow you to access these features on behalf of patients with disabilities.

Your Health Information is Private, Secure, and Protected 
Patient portals have privacy and security safeguards in place to protect your health information.

To make sure you private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

EHRs also have an "audit trail" feature that keeps a record of who accessed your information, what changes were made, and when.

Although patient portals use safeguards, there are other safety tips you should follow when accessing the patient portal.

Always remember to protect your username and password from others and make sure to only log on to the patient portal from a personal or secure computer.

Updated April 2015